How To Troubleshoot Connectivity Issues On Amazon Echo?

How To Troubleshoot Connectivity Issues On Amazon Echo?

Amazon Echo is a smart device used to control home appliances through voice recognition technology. It gets commands from you and works on it efficiently. There’s voice assistant ‘Alexa’ available in this device which communicates with you and replies to your queries after searching them online. You can ask any question from Alexa. She will answer instantly by making use of Alexa app installed on your phone or tablet.

To connect any new device to the Echo, you need an internet connection. The network will act as an interface between the Echo device and your phone. You can talk to Alexa only if you have setup Echo on your phone. You will get replies from Alexa through Echo built-in speakers. It has an array of the mic and 6 inches speaker for output. Now, we are going to discuss troubleshooting steps for fixing connection problem on Echo.

  1. Check the network status: To check the network status, notice the LED given on the router. If it is solid white, then it means you are connected to the network. If you notice orange LED blinking on the router, then there is some problem with the network or Alexa is not linked to the network.

Possible solutions and tricks

  • Connect the device again to the Wi-Fi network after resetting it once.
  • Check the password of your network. If you are entering the wrong password for connection, then it will not get established and you will find a problem in communicating with the Echo.
  • Check Status of network on other devices which are connected to the same network. If the internet is working properly on other devices, then it means problem lies within the device only but not in the network.
  • If you want to try fixing it by changing the security type, then you can do so. By default, then security type enabled on router is WPA+WPA2.

Restrict a number of devices connected to the network: To improve the performance and avoid congestion on the network, you can restrict the number of devices connected to the network at a time.

  • Turn off the Wi-Fi on all those devices which are not in use.
  • Place your Echo closer to the router for the better signal reception.
  • You must set aside all the electronic gadgets which emit electromagnetic rays. The devices are a Cordless phone, Microwave, TV, CRT, and walky-talky. The device will not function properly if come under the influence of Electromagnetic radiations.
  • If you are using a 2.4 GHz frequency band, then select the same band on the connected device.

Restart Amazon Echo and Network device:

To restart your Amazon Echo and Network router and modem, follow the steps mentioned here as under:

  • Switch off the router and disconnect it from the power source. Wait for 20 seconds and turn it on again.
  • Restart modem and router and wait for 10 seconds before establishing the connection again.
  • Unplug the Echo and plug it back into the supply after 10 seconds.

So, these are all the troubleshooting tips for removing the Wi-Fi connection problem on your Amazon Echo. We hope you don’t find any need to contact further for any support. Yes, if you are having any doubt in any step, then feel free to contact customer support executive by calling at support number given on online device support link.

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